Privacy Policy

Our contact details

Serenity Booksellers Limited is registered with Companies House in the UK under registration number 14517031. The company’s registered address is Carpenter Court 1 Maple Road, Bramhall, Stockport, Cheshire, United Kingdom, SK7 2DH

The company’s contact email is hello@serenitybooksellers.com

The type of information we collect 

We collect the following information about our customers:

• Name
• Address
• E-mail address
• Phone number
• Purchase history

Why we collect information

We collect information:

• In order to process orders received by us including taking payment for those orders
• To send customers information by email about our events, opening hours and products including special offers

Basis on which we hold information

Under UK GDPR we hold information on the basis of consent.

A customer may withdraw their consent at any time by informing us at our email address hello@serenitybooksellers.com, at such time we will remove all information from our customer lists.

How we store information

Information is held securely in our e-commerce database for an infinite period.

Your data protection rights

Under data protection law, you have rights including:

1. Your right of access - you have the right to ask us for copies of your personal information.
2. Your right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
3. Your right to erasure - you have the right to ask us to erase your personal information in certain      circumstances.
4. Your right to restriction of processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances.
5. Your right to object to processing - you have the right to object to the processing of your personal information in certain circumstances.
6. Your right to data portability - you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@serenitybooksellers.com if you wish to make a request.

Cookie policy

We use cookies to monitor your shopping bag and keep statistics about each visitor. The information stored on our computer is only a unique number without any connection to personal information. In your browser settings when first accessing the website, you can choose to accept cookies or not. You can also delete cookies that have been stored on your computer at any time. You can visit all parts of our websites without allowing cookies and without revealing your identity.

Security measures

We take commercially reasonable steps to help protect your personal information against loss, misuse, unauthorised access, fraud, or unlawful disclosure. No company can fully prevent security risks, however. While we strive to protect your personal information, we cannot guarantee its absolute security and are not responsible for the security of information transmitted via the internet.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@serenitybooksellers.com. 

You can also complain to the ICO if you are unhappy with how we have used your data.

Serenity Booksellers Limited is registered with the Information Commissioners Office under reference number ZB563728.

The ICO's address is:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5LF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

This policy was last reviewed on 8th May 2024